OnCall 24x7 Tech Support NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone chat and email to solve any of your technical challenges. In addition NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance download and upgrade at your earliest convenience. With a OnCall 24x7 Tech Support contract customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution. OnCall 24x7 Tech Support contract purchases are non-refundable.