FORTINET FORTIGATE-1100E FORTICARE PREMIUM SUPPORT FC-10-F11HE-247-02-12 FORTINET FortiGate-1100E 1YR 24x7 FortiCare Contract (FC-10-F11HE-247-02-12) FortiCare Support Services We know that the Fortinet Security Fabric is critical to your business so we at Fortinet are dedicated to ensuring your deployment is successful and helping you achieve business continuity. FortiCare Services are tailored to meet your deployment and operations needs no matter your organizationàs size or where you are in the world. Device FortiCare FortiCare device-based support is the foundation of the support services providing firmware updates technical support and foundational FortiGuard subscriptions for dynamic policies. Two levels are available 24x7 and Advanced Support Engineer (ASE). ASE provides higher ticket servicing for faster starts and ticket resolution. Account-Based Services These Advanced Services compliment Device FortiCare by providing a designated support engineer and logistics support alongside training and flexible service points. Our team learns about your processes and deployment and shares knowledge resulting in better operations and faster recoveries. Professional Services We know that you want to get started quickly and sometimes just need some extra resources. Fortinet Professional Services brings technical experts into your project staffing or other initiative planning whether remote or on-site. Premium RMA Planning for hardware faults can be difficult and Fortinet has some options to help. When space is tight plan on four-hour parts delivery. When you need help with a physical swap choose four-hour parts with an engineer. We also have Secure RMA when you want to self-dispose. ‣ FORTINET FortiGate-1100E 1 Year 24x7 FortiCare Contract (FC-10-F11HE-247-02-12) ‣ The 24x7 FortiCare Contract includes 24x7 Comprehensive Support Advanced Hardware Replacement (NBD) Firmware and General Upgrades and Application Control. ‣ FortiCare 24x7 Service includes access to technical support on a 365x24x7 basis as well as an advanced replacement service for hardware failures. ‣ This service provides the assurance of around-the-clock coverage and fast turnaround for replacement of defective hardware. ‣ All FortiCare Support Services include: firmware upgrades access to the support portal and associated technical resources reporting on technical incidents (via the web chat and telephone) as well as a hardware return option